Дата размещения:

10 августа 2008

Компания

«Melior Solutions»

Зарплата:

$2000

Электронная почта:

cv@melior-solutions.com

Контактное лицо:

Олейник Денис Леонидович

Телефон мобильный:

8(050)312-9801

Телефон рабочий:

8(044)599-2640

Веб-сайт:

http://melior-solutions.com/

The position is to provide technical support to prospects and customers
from the pre- and post-sales stages. Support tasks include:

- Prompt response to the support inquiries within specific time frame
- Recreating and diagnosing problems reported by the customers and users
- Researching product code base to understand possible workarounds
- Monitoring company's discussion forums for bug reports
- Submitting bugs into the company's bug tracking system
- Writing technical notes about product features

Ideal candidate must have the following soft and hard skills:

- Must be patient with customers
- Communication, listening and organizational skills (
- Must be disciplined in operating day-to-day tasks
- Must be willing to help finding a solution
- Must be able to demonstrate problem solving skills
- Ability to read and understand code. Source code includes C#, Java, PHP and ActionScript
- 3 to 5 years real world experience
- Previous customer support experience is a plus